IT Support in London
IT Support
Working with some of the best-known industry vendors, we offer flexible IT support and the necessary skills to look after the network support needs of any company, regardless of its size.
Our service highlights include:
- A London location in Fleet Street, so we can always get to you quickly
- Cost effective IT support for SMEs
- All-inclusive support agreements
- First class account management and regular IT reviews included
- Network and server monitoring
- Fully outsourced IT department, or cover for your network support manager
- We’ll never charge any hidden extras
Giving you access to remote support, with fast responses from a qualified technician, we provide help online, by phone or email, whichever suits. On-site assistance
Sometimes there are issues that can’t be resolved remotely, so we’ll come to you to provide the help you need to get you back on track asap. We’re happy to work alongside our in-house team, or to be an extension of your business, providing as much or as little support as you want. Collaborative and flexible support
Working alongside your in-house teams on special projects, providing cover for your IT manager when sick, or just ad-hoc cover, we can assist, making sure that we ‘fit in’ with your company ethos and maintain positive relationships with your employees. Response times
Our standard computer support response time is 4 hours and a critical response is within 2 hours. But whilst other IT support companies like to quote the percentage of calls answered within their agreed SLA, we prefer to concentrate on the fastest possible response to every call.
95% of our calls are responded to within 2 hours.
We monitor our performance continually through our feedback system, always trying to improve our service and to get your business up and running as quickly as we can.
PricingComplete IT support from NSIS IT means we can take full responsibility for your IT infrastructure. If you prefer a complementary approach, we can work alongside your existing IT team and provide the support just where you need it. We will happily work with vendors that have provided third party solutions for you to help remedy any issues with their products.
There are many ways to pay for your IT support and related services and we’ll always have an option that suits your business.
From complete support pay monthly packages and specific complementary support options to Pay as You Go, on demand support.
We can provide flexibility tailored to you.